Resume & Skills
The full
picture.
IT Support Specialist
Youngstown, OH · Open to Remote
A+ · Network+ · Security+
Youngstown, OH · Open to Remote
A+ · Network+ · Security+
Experience
IT Support Specialist
Phantom Fireworks · Youngstown, OH
- Primary IT administrator for a national, seasonal mobile POS program, becoming the sole assigned owner of the system as the current management handoff concludes. The program runs two short selling windows a year, each requiring months of advance configuration and planning.
- Administer 19 Square for Retail accounts end to end: account setup, inventory entry and pricing, discounts and promotions, per-location sales tax, and pairing every device to its assigned location so each unit sells correctly on arrival.
- Manage a fleet of roughly 1,700 iPad mini POS devices across 1,100+ seasonal locations. Full kits pair an iPad mini, Square reader, Socket Mobile scanner, and Pelican case, with go-forward replacements moving to Square handheld hardware.
- Run the iPad fleet through JAMF MDM and Apple Business Manager, with cellular connectivity managed through Advantix Solutions and Groov.
- Own the third-party logistics relationship covering storage, pre-season iPad configuration, and shipping kits to locations ready to sell out of the box.
- Serve as Tier 3 and above escalation during selling season, resolving inventory, account, and tax or pricing issues that fall beyond the contracted Tier 1 help desk.
- Provide help desk support for 500+ users across corporate, warehouse, and remote offices and 90+ retail locations, using Atera RMM and ServiceDesk Plus, with onboarding and offboarding via OneLogin and ADManager Plus.
- Build out IT for new retail locations on-site (13 to date): POS systems, front-door customer check-in, the manager's office system, and a full network rack of managed switches, firewall, ISP handoff, two micro servers, and phone base, plus access points and cabling, validated end to end before leaving.
- Refresh network infrastructure at existing stores (39 upgrades): clear the old closet, stand up a new rack and switching, firewall, and server stack, swap aging access points, and run new Ethernet cabling as needed.
Homelab · Systems & Network Administrator
Self-directed · Personal Lab Environment
- Design, build, and maintain a production-grade 4-node Proxmox VE cluster with Ceph distributed storage, self-funded and self-managed.
- Deployed and operate Wazuh SIEM with 9 agents, OPNsense syslog integration, and a custom SOC dashboard as the default view.
- Implemented Authentik SSO with OIDC across all lab services: Homarr, Grafana, AdGuard Home, NPM, and all four Proxmox nodes.
- Manage full network topology: OPNsense baremetal firewall, Dell PowerConnect 2824 core switch, Luxul XMS-2624P lab switch, VLAN segmentation between lab and personal networks.
- Automated nightly backups via Proxmox Backup Server to Synology NAS over NFSv3 with verification and retention policies.
- Operate public-facing services via Cloudflare Tunnel and Nginx Proxy Manager with Let's Encrypt SSL on all endpoints.
General Manager
The Beverage Depot · Austintown, OH
- Sole IT resource for the business, maintaining POS systems, workstations, networking, and a 24-camera IP surveillance system with NVR, with no outside support.
- Owned a full POS migration end to end: vendor selection, procurement, configuration, staff training, and cutover with zero business interruption.
- Maintained PCI compliance awareness for all credit card processing.
- Ran day-to-day operations as General Manager, including accounting, purchasing, inventory control, and a staff of 10 to 15.
- Eliminated $25,000 in vendor debt within four months through disciplined cash flow management.
Software Developer Associate
Empyra.Com Inc · Youngstown, OH
- Developed test cases and performed QA testing to validate application functionality before production deployment.
- Troubleshot application issues, documented resolutions in a knowledge base, and provided technical support to end users.
- Created training documentation and user guides to reduce support requests and support software adoption.
Jr. System Administrator
Divens Custom Data, LLC · Warren, OH
- Deployed a point-to-point wireless network bridge to provide internet connectivity in a multi-tenant environment.
- Installed and configured servers, workstations, switches, and networking equipment for small business clients.
- Monitored client infrastructure using N-able RMM for performance issues, security alerts, and system health.
- Provided remote and on-site technical support for hardware, software, and connectivity issues.
Skills
Systems Administration
Windows 10/11Active DirectoryGroup PolicyGoogle WorkspacemacOSiOSOneLoginADManager PlusProxmox VEDocker
Networking
Meraki FirewallsUbiquiti SwitchesUbiquiti APsStructured CablingTCP/IPDNSDHCPVLANsSwitchingOPNsense
Security & Endpoint
JAMF ProApple Business ManagerAtera RMMCynet EDRXcitiumWazuh SIEMPKI · SSLLet's EncryptPCI Compliance Awareness
Credentials
CompTIA A+
CompTIA · Certified
CompTIA Network+
CompTIA · Certified
CompTIA Security+
CompTIA · Certified
B.S. Information Technology
Youngstown State University
Tools & Platforms
Support & ITSM
Atera RMMServiceDesk PlusTeamViewerSplashtopAnyDeskRDP
Identity & Productivity
Active DirectoryOneLoginADManager PlusGoogle WorkspaceAuthentikApple Business Manager
Networking Hardware
Meraki FirewallsUbiquiti SwitchesUbiquiti APsOPNsenseCloudflareTailscale
MDM & Endpoint
JAMF ProApple ConfiguratorAdvantixCynet EDRXcitiumSquare for Retail
Infrastructure & Monitoring
Proxmox VEDockerWazuh SIEMGrafanaPrometheusProxmox Backup Server