Resume & Skills
Resume
& Skills
IT Support Specialist · Phantom Fireworks
// support desk to server rack
| Location | Youngstown, OH · Remote |
| Scope | 1,700+ devices · 90+ sites |
| Open to | Systems · Network · Security operations |
Experience
IT Support Specialist
Phantom Fireworks · Youngstown, OH
- Administrator for a national, seasonal mobile POS program that runs two short selling windows a year, each requiring months of advance configuration and planning.
- Administer 19 Square for Retail accounts end to end: account setup, inventory entry and pricing, discounts and promotions, per-location sales tax, and pairing every device to its assigned location so each unit sells correctly on arrival.
- Manage a fleet of roughly 1,700 iPad mini POS devices across 1,100+ seasonal locations through JAMF Pro, with enrollment via Apple Business Manager and cellular connectivity through Advantix. Full kits pair an iPad mini, Square reader, Socket Mobile scanner, and Pelican case, with go-forward replacements moving to Square handheld hardware.
- Own the third-party logistics relationship covering storage, pre-season iPad configuration, and shipping kits to locations ready to sell out of the box.
- Serve as Tier 3 and above escalation during selling season, resolving inventory, account, and tax or pricing issues that fall beyond the contracted Tier 1 help desk.
- Provide help desk support for 500+ users across corporate, warehouse, and remote offices and 90+ retail locations, including System 2000 (S2K) ERP, using Atera RMM and ServiceDesk Plus, with onboarding and offboarding via OneLogin and ADManager Plus.
- Build out IT for new retail locations on-site (13 to date): POS systems, front-door customer check-in, the manager's office system, and a full network rack of managed switches, firewall, ISP handoff, two micro servers, and phone base, plus access points and cabling, validated end to end before leaving.
- Refresh network infrastructure at existing stores (39 upgrades): clear the old closet, stand up a new rack and switching, firewall, and server stack, swap aging access points, and run new Ethernet cabling as needed.
Homelab · Systems & Network Administrator
Self-directed · Personal Lab Environment
- Design, build, and maintain a 4-node Proxmox VE 9.1 cluster with Ceph distributed storage across all nodes, running both VMs and LXC containers.
- Deployed and operate Wazuh SIEM with 9 agents, OPNsense syslog integration, and a custom SOC dashboard as the default view.
- Implemented Authentik SSO with OIDC across all lab services: Homarr, Grafana, AdGuard Home, NPM, and all four Proxmox nodes.
- Own the network end to end: OPNsense on bare metal at the edge, a Dell PowerConnect 2824 core switch, a Luxul XMS-2624P on the lab side, and VLAN segmentation keeping lab traffic off the personal network.
- Automated nightly backups via Proxmox Backup Server to Synology NAS over NFSv3 with verification and retention policies.
- Operate public-facing services via Cloudflare Tunnel and Nginx Proxy Manager with Let's Encrypt SSL on all endpoints.
General Manager
The Beverage Depot · Austintown, OH
- Sole IT resource for the business, maintaining POS systems, workstations, networking, and a 24-camera IP surveillance system with NVR, with no outside support.
- Owned a full POS migration end to end: vendor selection, procurement, configuration, staff training, and cutover with zero business interruption.
- Kept credit card processing and payment systems compliant with PCI DSS requirements.
- Ran day-to-day operations as General Manager, including accounting, purchasing, inventory control, and a staff of 10 to 15.
- Eliminated $25,000 in vendor debt within four months through disciplined cash flow management.
Software Developer Associate
Empyra.Com Inc · Youngstown, OH
- Developed test cases and performed QA testing to validate application functionality before production deployment.
- Troubleshot application issues, documented resolutions in a knowledge base, and provided technical support to end users.
- Created training documentation and user guides to reduce support requests and support software adoption.
Jr. System Administrator
Divens Custom Data, LLC · Warren, OH
- Deployed a point-to-point wireless network bridge to provide internet connectivity in a multi-tenant environment.
- Installed and configured servers, workstations, switches, and networking equipment for small business clients.
- Monitored client infrastructure using N-able RMM for performance issues, security alerts, and system health.
- Provided remote and on-site technical support for hardware, software, and connectivity issues.
Skills
Systems & Identity
Windows 10/11Active DirectoryGroup PolicymacOSiOS
Networking
Structured CablingTCP/IPDNSDHCPVLANsSwitching
Security & Compliance
PKI · SSLLet's EncryptPCI DSS
Credentials
| Credential | Issuer | State |
|---|---|---|
| CompTIA A+ | CompTIA | Certified |
| CompTIA Network+ | CompTIA | Certified |
| CompTIA Security+ | CompTIA | Certified |
| B.S. Information Technology | Youngstown State University | Awarded |
Tools and platforms
Support & ITSM
Atera RMMServiceDesk PlusTeamViewerSplashtopAnyDeskRDP
Identity & Productivity
OneLoginADManager PlusGoogle WorkspaceAuthentikApple Business Manager
Networking Hardware
Meraki FirewallsUbiquiti SwitchesUbiquiti APsOPNsenseCloudflareTailscale
MDM & Endpoint
JAMF ProApple ConfiguratorAdvantixCynet EDRXcitiumSquare for Retail
Infrastructure & Monitoring
Proxmox VEDockerWazuh SIEMGrafanaPrometheusProxmox Backup Server